Or, why I ♥ the NHS.
On one of my thighs right now, I have resting a letter inviting me to attend a hosptial appointment this morning at 11am. Obviously, this appointment hasn't happened yet, what with 11am still being an hour and a quarter in the future.
On the other thigh, I have balanced a letter, posted 3 days ago (on Jun 16th), claiming I failed to attend my appointment on June 19th (later today, not happened yet, stick with the program).
Honest. I couldn't make this stuff up.